ITIL® Capability Stream

Das Kursformat für Praktiker. Ausgerichtet für Berufsbilder und spezifische Tätigkeitsfelder

  • Service Offerings and Agreements (Serviceowner, Accountmanager, CIOs Mittelstand, Servicearchitekten)
  • Planning Performance and Optimization (Servicearchitekten, Prozess-Engineers, Capacity-, Continuity- und Servicelevelmanager)
  • Release Control and Validation (Transition und Testmanager, Configuration-Manager, Releasemanager, Infrastrukturleiter)
  • Operational Support and Analysis (Leiter Betrieb, Leiter Servicedesk, Leiter Field-Service, Leiter Kundendienst)


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